Last week we had the chance to do something good . . . and missed it. We weren’t thinking. Forgot to engage. Mind was elsewhere, not tracking in the moment. Failed.
But we spent enough time thinking about it afterwards to know exactly what to do next time. Could turn into a gain down the road.
The same is true of problems. We murmur about problems. What good is that? The best thing to do with a problem is to articulate what it is. That’s the first step toward innovation. Whether you’re building the Hoover Dam or helping a student reconcile with her parents, accomplishments begin as clearly articulated problems.
Failure and problems are our friends.